Hospital Policies


Although we do welcome walk-in appointments, to save time and stress, we recommend that you make an appointment in advance. Emergencies of course will be prioritized over routine office visits.

Scheduled appointments will be prioritized over walk-ins. To prevent a long wait time, please call in advance and create an appointment that fits into your schedule at your convenience.

If you suspect that your pet has a disease which may be contagious, such as kennel cough, please let us know in advance so we can make special accommodations for your pet on arrival and prevent the spread of disease.

Waiting Room Policies

All pets in the waiting room must either be leashed or crated. No pets of any species may roam free. If you use a retractable leash, please keep it locked at a reasonable length so as not to disturb other clients and patients awaiting their appointments.

Payment Policies

To provide the most high-quality and leading-edge veterinary technologies, we must ask that payments are made in full at the time of the appointment. We do not accept payment plans, and we cannot hold checks.

We would be happy to give you an estimate for services in advance of the appointment.

For payment, we accept cash, most cards, and CareCredit.

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2525 E Hebron Pkwy
Carrollton, TX 75010

Phone: 972.307.7400

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