*Appointment Policy
 Walk-in clients are welcome, but appointments are preferred. Emergencies always take precedence over routine visits but we will try to keep you updated as to the status of your appointment.

*Patient Check-in Policy
 For your protection and others, all dogs must be on a leash (locked if retractable) and cats must be in a carrier or on a leash while in the waiting areas.

*Payment Policy
 All Creatures Veterinary Center requires full payment at the time services are rendered. We do not accept payment plans. We do not accept post dated or hold checks.

Our organization receives no support from charitable organizations or the government. We must receive prompt payment for our services and products so that we can maintain the well staffed and equipped practice that our patients deserve. 

We do offer a payment credit service called CareCredit (www.carecredit.com) to help obtain financing for larger medical bills (over $300). With CareCredit you can finance 100% of your pet's treatment with no up front costs, no interest (on select plans), no annual fees, and no pre-payment penalties. You can apply online or in our office while you wait for an immediate response.

Accepted payment options:

Checks - with a valid Texas Driver's License
Discover Card
American Express

Guarantees and Refunds
Most of the products sold by All Creatures Veterinary Centers come with a 100% guarantee.  That means if your pet won’t eat it, doesn’t like it or you don’t like it we will credit your account for that item and try to find you something that works.  This guarantee is limited to non-prescribed products like food, treats, shampoos, supplements, collars, leashes and other over-the-counter items.

We do not give refunds or credits for prescribed medicines even if they do not work.  By law we cannot take back or restock a prescribed medicine or product once it has left our facility.  In some cases, such as monthly treatments like Nexgard or Trifexis, a guarantee is available from the manufacturer.

Services provided to your pet are not refundable.  The practice of animal medicine – like human medicine – is not an exact science.  Plus, our patients cannot talk and tell us exactly their pain so we are unable to guarantee that every recommendation we make for your pet will be a 100% effective treatment.  If a service is not performed correctly, by us or by an outside vendor we use such as an outside laboratory, we will provide the service again without charge.

Your satisfaction with our service to you and your pet is extremely important to us.  If you are ever not satisfied, please bring it to our attention.  Our ultimate goal is to work with you to keep your pet happy and healthy and contributing to your family for as long as possible.

Pet Insurance

We highly recommend pet insurance for your furry friends! Here are some links to pet insurance companies.
VPI     www.petinsurance.com

Pet Plan www.gopetplan.com

Pet's Best  www.petsbest.com

Trupanion  www.trupanion.com